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Support topics
Account access
Reset your password first. Your confirmed saved work remains linked to your account.
Starting a Resolution
Describe what happened in your own words. You do not need to know the legal category.
Evidence and documents
Use the task guide to understand saved progress, evidence status and what happens next.
Billing
You will see the price and entitlement clearly before any purchase is confirmed.
Privacy and security
Leterli applies technical and organisational safeguards to protect the information you provide.
Technical problems
Tell us which page you were using, what you expected and what happened instead.
When self-service is not enough
Contact support
Email support@leterli.com or use the contact form. Tell us which page you were using and what happened. Do not include passwords or unnecessary sensitive information.
We reply by email. Response times are not yet guaranteed during private beta.
What support can help with
Support can help you use Leterli. It cannot provide legal advice, represent you or decide what action you should take outside the guidance in your Resolution.
Read the service disclaimer if you need to check the limits of the guidance before deciding what to do.