Find the right Resolution for your problem

This may suit you if

• Your flight departed from or arrived in the United Kingdom.
• You know the scheduled and actual arrival times.
• You can describe what the airline told you about the delay.

What you may need

• Booking confirmation or itinerary
• Boarding pass or other proof of boarding
• Airline messages and proof of the delay, where available
• Relevant receipts, where available

What you will receive

• A clear explanation of your current outcome
• Resolution Readiness and any remaining items
• A prepared initial claim letter and supporting documents
• One recommended next step

Time and progress

About 10–15 minutes if your flight details are ready.

Your progress saves as you go, and you can return later.

How it helps

• Work through one manageable section at a time
• Leave and return without losing saved progress
• Understand why information and evidence matter
• Keep your outcome and documents together

What happens afterwards

You can review the explanation, strengthen missing evidence, use your prepared documents and return later from My Resolutions.