Flight Delay Resolution
Understand your current position after a delayed flight and prepare a clear next step.
Time needed: About 10–15 minutes if your flight details are ready.
Check whether this suits you
This may suit you if
- Your flight departed from or arrived in the United Kingdom.
- You know the scheduled and actual arrival times.
- You can describe what the airline told you about the delay.
This may not be the right route if
- Your situation is urgent, unusually complex or already part of court proceedings.
- You need individual legal advice or representation rather than guided information.
Leterli provides guided information and practical documents. It does not replace independent legal advice or representation.
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What you will receive
- A clear explanation of your current outcome
- Resolution Readiness and any remaining items
- A prepared initial claim letter and supporting documents
- One recommended next step
What to prepare and what happens next
What you may need
- Booking confirmation or itinerary
- Boarding pass or other proof of boarding
- Airline messages and proof of the delay, where available
- Relevant receipts, where available
How it helps
- Work through one manageable section at a time
- Leave and return without losing saved progress
- Understand why information and evidence matter
- Keep your outcome and documents together
Afterwards
You can review the explanation, strengthen missing evidence, use your prepared documents and return later from My Resolutions.
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Cannot see your problem here?
You can still tell us what happened. Leterli will help identify the most relevant route.
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