What to prepare
Keep flight numbers, scheduled and actual arrival times, airline correspondence and any evidence you already have ready before you start.
Resources
Guides and answers
Practical guidance before, during and after a Resolution.
Flight Delay guide
How a Resolution works
Work through one section at a time. Your progress saves as you go, and your outcome and documents remain available when the Resolution is complete.
Frequently Asked Questions
Is Leterli legal advice?
No. Leterli helps organise information, explain a Resolution and prepare practical next steps. It does not replace independent legal advice.
Who can use the beta?
Only invited beta users can register and sign in. Join Beta requests help administrators decide who to invite next.
Which Resolution is supported now?
The current private beta supports Flight Delay Compensation for England and Wales.
Can I upload evidence?
The current beta records whether evidence is available. It does not yet store uploaded evidence files.
Need help with a Resolution?
Visit Support for help with access, progress, evidence, outcomes or documents.